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Reader Interactions
Comments
Darlene Willey Sliwa
Hi Mike!
A recent first call from an out of state family took an unexpected turn. After employing as many tips learned as I thought I could, the daughter of the deceased and the decision maker, told me she had to hang up because she was dealing not only with her mother’s sudden death but also working on a fund raiser for a teenager she was close to. And so I found myself immediately reverting to what I would consider a normal response, an apology and a goodbye. The old ways were interfering in my head. But I kept reviewng our classes with you, Mike, and decided to call the woman the next day BECAUSE SHE HAD GIVEN ME PERMISSION TO BE HER FUNERAL DIRECTOR I checked in on her. She said she had gotten through the fundraiser for the teenager and now coud thing straight to plan ME about her mother and was now ready to talk with me. Listen up, all my colleagues in our seminar! This friendly perserverance resulted in a “funeral” which she wanted–they had their own urn purchased several years before, and purchased from me a vault because they saw value in it. We met for the service at a country church and there were 100 people in attendance and 35 cars in procession to the cemetery! When we spoke the day after the service the woman told me she only wished she had had a chunk of our business cards to hand out to all the mourners who were impressed with our services! Thank you, Mike for being so persistent in your presentations. That approach rubbed off on me. Darlene
Darlene Willey Sliwa
Hi Mike!
A recent first call from an out of state family took an unexpected turn. After employing as many tips learned as I thought I could, the daughter of the deceased and the decision maker, told me she had to hang up because she was dealing not only with her mother’s sudden death but also working on a fund raiser for a teenager she was close to. And so I found myself immediately reverting to what I would consider a normal response, an apology and a goodbye. The old ways were interfering in my head. But I kept reviewng our classes with you, Mike, and decided to call the woman the next day BECAUSE SHE HAD GIVEN ME PERMISSION TO BE HER FUNERAL DIRECTOR I checked in on her. She said she had gotten through the fundraiser for the teenager and now coud thing straight to plan ME about her mother and was now ready to talk with me. Listen up, all my colleagues in our seminar! This friendly perserverance resulted in a “funeral” which she wanted–they had their own urn purchased several years before, and purchased from me a vault because they saw value in it. We met for the service at a country church and there were 100 people in attendance and 35 cars in procession to the cemetery! When we spoke the day after the service the woman told me she only wished she had had a chunk of our business cards to hand out to all the mourners who were impressed with our services! Thank you, Mike for being so persistent in your presentations. That approach rubbed off on me. Darlene